F.A.Q

Frequently asked questions

Digital Art FAQ

How do I download a piece of digital art?


Once you're payment has been accepted you will be sent an email with a link to allow you download your purchased art.




How long do I have to download my purchase?


From the date of purchase you have 30 days to use the link in the email.




My link has expired what can I do?


If your link has expired before you have downloaded your purchase don't worry. Just email us at kirstykellyphotography@outlook.com with your details and we'll resend you the link. However, please note this will only be done once.





Shipping

How quickly can I expect my order?


We aim to ship orders within 1 working day. At checkout you will be given the choice between free shipping which will take upto 5 working days to arrive from placing your order. Or paying for tracked shipping which should arrive within 3 working days of your order being placed.




How much does shipping cost?


If you are placing a domestic order you can choose between free shipping or paying for tracked shipping. Tracked shippings cost is based on the weight of your item. As a guide line this will cost between £5.10 and £10.90




Do you ship internationally?


At this moment in time we do not ship internationally.





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